The people at LBW are the best!!!
Rachel L., customer since 2017
They always figure out the best solution to any insurance problem
Pat M., customer since 2018
Excellent customer service, very professional
John & Dominique M., customer since 2017
Always good service.
Dale & Suzanne B., customer since 2017
Ronald is quick to respond to questions.
Frances P., customer since 2022
We really appreciate Eric and John's attentiveness and responsiveness to concerns and they have been so helpful!
Rose & Jeff M., customer since 2023
Ally was a pleasure to collaborate with. Despite my initial confusion regarding the required documentation, she patiently provided guidance until I fully grasped the requirements. Your exceptional customer service is truly commendable.
Ruth M., customer since 2025
Doing business with LBW for the last 30 years and appreciate the relationship and loyalty.
Inna T., customer since 2017
Perfection is hard to improve on.
Mark H., customer since 2022
Service,service and service.
Timothy and Yvonne W., customer since 2024
Excellent service
Cary and Jessica Q., customer since 2018
When ever I can I recommend LBW! Because you do a wonderful job and you are local.
Larry Mark & Marlene V., customer since 2024
I would recommend John Malcom, our LBW agent. John is professional, thorough and an overall nice guy.
Joan G., customer since 2022
LBW has professional, friendly staff and always has effective communication with policy renewals, health insurance and workers compensation. We appreciate the multiple managers of the divisions we work with. Thank you LBW, keep up the great work
Peter D., customer since 2017
Great customer service
Rochelle C., customer since 2019
I have used their services for over 5 years and their efficiency has been astounding! Whenever I need an updated quote or have a client that needs Property and Casualty Insurance, I always recommend them.
Barry S., customer since 2019
Ally Calderon has been great to work with.
Sandor & April E., customer since 2024
I always speak to a helpful & knowledgeable Representative when I call.
Dale & Loretta S., customer since 2017
Great people, very responsive, good insurance values.
Robert S., customer since 2017
You have been an excellent service provider and have always answered questions and prompt on requests. This makes my business run smoothly with your help! Sincerely, Danny Solis Initial Attack Tools, Inc.
Initial Attack Tools, Inc. S., customer since 2024
Good service. Good follow up to inquiries.
A client in Sherman Oaks, customer since 2017
Great service. John Malcolm been helping me out since I bought my home in Santa Clarita. Thanks!
Anonymous, customer since 2018
Mary was so helpful and a joy to work with
Gregg Batts & Glenn M., customer since 2017
LBW Insurance is a great company and is always very reliable. Their customer service is amazing.
Anonymous, customer since 2017
great customer service!
Amy G., customer since 2022
My insurance representative, John Malcolm, is the best I’ve ever had. He provides unparalleled, proactive service.
Brian & Kari A., customer since 2022
We've been working with LBW for several years. Every year, they go above and beyond in helping us choose the best insurance package tailored to our company's needs. Their team is always professional, knowledgeable, and attentive, making sure that we understand our options and select the right coverage. We highly recommend their services to anyone looking for reliable and personalized insurance solutions!
Rosie G., customer since 2017
They are always looking out for their client's best interest!
Darlene K., customer since 2016
Agents are very professional and keep me informed and updated on my policy and always help with renewal
Taraiaka S., customer since 2017
Helped us select the right hybrid life policy
Amanda & Mark G., customer since 2020
Great communication and truly a huge help with everything
Dallas C., customer since 2024
Great service!
Wendy C., customer since 2018
Great company and great people to work with!
Charlie G., customer since 2020
I am very pleased with services, their time availability, understanding the needs and open communications.
Kirit G., customer since 2024
I have been with LBW a few years now and love their expertise and responsiveness when I have a need
Marie-Emmanuelle P., customer since 2021
LBW got the cream of the crop when they hired John Malcolm. He is loyal and demonstrates the utmost care for his clients. The haste with which he acts and his attention to detail all set the bar for others to follow. A terrific agency altogether!
Shannon D., customer since 2018
great company with quality people
David B., customer since 2021
Staff has been extremely attentive, patient and respectful!
Patricia T., customer since 2024
They answer the phone and return emails quickly!
Brenda F., customer since 2024
Dori and Letty are a great team. Did everything we needed to help get us our E&O policy. Thank you!
Bradley R., customer since 2024
A wonderful, smart, team who always make us feel taken care of and provide great insight and advice.
Howard & Robin B., customer since 2004
Personalized service, responsive, friendly and knowledgable. I feel well taken care of like I am their most important client. Thanks LBW! Beth
The Frost Frontier, LLC B., customer since 2022
Mary gives us great service. She patiently answers all of our questions so we have a thorough understanding of the insurance market. We trust that we have good coverage at the best rate. I’ve suggested many people to LBW.
Toby & Elaine K., customer since 2003
Eric and his team are always attentive and caring.
St. Custard Productions, Inc., customer since 2020
Love everyone there, the access when you need help, and all of the support. Great community oriented people!
Amy D., customer since 2017
LBW’s Glenn Terry has taken care of me for years . He never fails to go above and beyond my expectations. As long as Glenn is there at LBW , I would not even consider going anywhere else for my insurance.
Scott R., customer since 2017
Amazing customer service. They go above and beyond and if they don't know the answer they'll find out and call you back.
Yvan & Weam R., customer since 2023
Always get a quick response when I have a question! Thank you!
Edwin and Lynne B., customer since 2022
I just wanted to share how much we appreciate your company—it truly comes down to the amazing people on your team. We’ve been so happy with Glenn and Millie as our team leads. No matter what we need, they’re always the first to respond quickly and take care of everything. Thank you for all that you do as a company. You’ve definitely earned a 10 out of 10 from us!
Siobhain H., customer since 2020
John Fortman, who is our agent, and Millie Montoya, who he works with, are fantastic. They've been so good to us for so many years. Always there when we need them. Wonderful problem solvers.
Charles D., customer since 2017
Great interaction with insurance agents. Agents always helpful and knowledgeable.
Edward & Agnes C., customer since 2017
John Fortman has done a great job for me and I appreciate it. Bob
Robert K., customer since 2017
You take care of us and look out for our best interests by always going the "extra mile" to find the best coverage at the most reasonable cost. Thank you for all that you do for us.
Jo C., customer since 2017
5 Stars because of the customer service, they're helpful, and they're always looking for the benefit of the client
Robert M., customer since 2017
Very helpful and finds a solution to any issues.
Victor & Melinda S., customer since 2018
Beyond excellent service. On time always
Asad & Diala S., customer since 2022
Any questions are answered quickly and everyone is friendly.
Mark S., customer since 2023
LBW has been a great partner for many years, taking care of our insurance needs. The employees are knowledgeable and helpful. Everyone at LBW cares for the clients and we appreciate it.
Melissa T., customer since 2023
Rachelle has been so helpful with my account. From the proposal stage through onboarding and ongoing service, she is on top of it all.
Jason P., customer since 2024
Ally is a pleasure to work with.
Elliot & Susan H., customer since 2024
John and his entire team are great partners of our business and always at the ready with great service and guidance for all our insurance needs. The fact that he is a super nice guy, just makes it all the better. Erin Ferries Executive Director TheFitExpo (818) 209-6696
Duane T., customer since 2017
My rep, Eric Stelnick, is always there when we need him…
Ted B., customer since 2017
Mary Fortman Boales is the absolute best. We have been with her for almost 20 years and she knows and cares about our insurance coverage and our family’s wellbeing. She researches policies and recommends what is best. We love this agency and feel as if we are part of the family!
Chris & Gwen R., customer since 2017
It was effortless to get my rental property insured through you and I appreciate it!
Stephen (Steve) S., customer since 2022
great customer service
Jeff and Nancy S., customer since 2017
Honesty, straight forward, always available, transparent, always putting my best interest first
Abby L., customer since 2018
Great people to work with
Henrik N., customer since 2017
As a member of a 3 person board, I frequently need reminders about insurance policies, and such. LBW is always on top of these things for me. Takes a lot of worry off of my plate!
Elizabeth H., customer since 2020
My experience with LBW has been nothing but excellent and everyone is very helpful and always willing to answer my many questions with a friendly and positive attitude. Thank you!
Lisa L., customer since 2019
I rate them a 10 because Eric Stelnick is on this team.
Serj B., customer since 2022
5 stars because Eric is awesome and always responsive and knowledgeable!
Ryan J., customer since 2023
Personal attention to the account.
Brigitta G., customer since 2024
Kevin Durkin is wonderful
Sasha and Ante D., customer since 2016
Amazing, quick, peronalized service
Craig C., customer since 2018
Mary Fortman is amazing.
Rachel L., customer since 2017
Prompt service was always available and advice was in the best interest of the insured and could be trusted.
Sheldon R., customer since 2017
We have been working with LBW for many years and always been very satisfied. Mary Fortman is doing an exceptional job with us, very responsible, very professional, we like her a lot.
John & Dominique M., customer since 2017
All of the customer service representatives have been exceptional. That’s why I continue to stay. 😀
Vyrlee & John B., customer since 2017
Everyone is so knowledgeable and helpful in their specific lines of insurance.
Sheryl L., customer since 2017
You provide Timely reminders for renewals and always answer questions right away.
Steven G., customer since 2017
They have my back!
Gerald & Sherry H., customer since 2016
Personal touch. Responsive. Knowledgeable
Jules "Jody" and An S., customer since 2022
Best Service you can get. Your people have a great concern for their clients
David & Donna L., customer since 2017
Eric and John have gone above and beyond to help us with our home and auto policies.
Rose & Jeff M., customer since 2023
Robert Diamond is my go to guy for all our insurance needs. He's smart as a whip, quick to respond and always comes through on stuff that no one else can do. He also helps me on my personal properties. Best rates I've ever seen in the industry! I love working with him.
Heather and Miles P., customer since 2024
The people working there seem to go out of their way to help their clients.
Laurence & Sharon K., customer since 2017
Tom and Glenn are amazing and we really appreciate the proactive approach they take!!!!
Mark H., customer since 2022
Efficient, timely
Stuart W., customer since 2024
Good service.
Robert A., customer since 2021
great support and communication
A client in Valencia, customer since 2023
We have been clients of Mary Fortman and she has ALWAY maintained our insurances both personal and business with outstanding service.
Robert and Mary B., customer since 2017
Very quick to respond to inquiries and always very helpful. They make all insurance related items stress free.
Angela L., customer since 2017
I have been with this company for a long time. Mary returns calls promptly and is always helpful.
Joan G., customer since 2017
LBW offers wonderful service with professionalism and attentiveness to my business needs.
Larry Mark & Marlene V., customer since 2024
5 stars for knowledge and responsiveness
Robert S., customer since 2017
extremely dependable and also knowledgeable and helpful!!
Mark W., customer since 2017
The staff is always friendly and helpful.
Staci S., customer since 2017
You are the best
Jenice P., customer since 2017
We have worked together for many year's, and I have always trusted your judgment and never been disappointed.
Jenice P., customer since 2017
Great Company I am well pleased
Rochelle C., customer since 2019
The main thing I love about you guys is that you are so easy to deal with and respond quickly to inquires.
Mark B., customer since 2017
First time customer, they were very knowledgeable and made the decision process easier. I’m looking forward to becoming a long term customer. Thanks for being supportive to my business needs.
Initial Attack Tools, Inc. S., customer since 2024
Mary Fortman is the most amazing insurance agent on the planet 🙏❤️
Greg & Lillian T., customer since 2017
What I love about LBW: Friendliness of staff. Responsiveness. Accuracy. You have charm and common sense. Competitive. Dependable.
Dianne V., customer since 2017
Personal service. Very thorough research to see if there is a less expensive option as long as the quality is not compromised.
A client in Sherman Oaks, customer since 2017
Your services are EXCELLENT.
Larry & Carole S., customer since 2017
Mary Fortman is the best agent ever!
Gregg Batts & Glenn M., customer since 2017
I have recommended you to many many many people over the years. You team is always so easy to work with, has the resources to change quickly if needed, and always has our best interest at heart!
Drew P., customer since 2017
5 stars because everyone has great customer service and is on the ball.
Tracy G., customer since 2024
Mary Fortman attends to all our needs promptly and professionally. I like the weekly newsletter that is informative and concise.
Souhail & Katherine I., customer since 2017
Your team--our main contact--Mary, has always returned my calls and answered my inquiries in an efficient and timely manner.
Gary & Susan D., customer since 2023
great customer service!
Amy G., customer since 2022
I really like the customer service from your associates and the knowledge the representatives have.
Norma B., customer since 2024
You guys look out for your clients. You do your best to find us the best and most appropriate coverage. In this time, when insurance companies are cancelling people right and left, you go above and beyond to help us find the best coverage available.
Matt W., customer since 2015
Quick response to our questions. Very profesional and friendly. 100% Recommended.
Jose R., customer since 2019
You guys are the best
Robert & Julie D., customer since 2008
LBW is a great company because of their excellent team who are exceptional and provide prompt assistance.
Rosie G., customer since 2017
I can't thank enough Kevin and the Benefits team (Liz, Kiana, Kristy...) for everything they do for me at Sofwave! I feel they are an extension of my own company. They are very hands on people and resolve everything for me, from easy to complicated issues. They never push tasks back to me. They are just great!
Fabiola C., customer since 2022
The customer service we receive as your client is top notch! Always professional. Always Informative. LBW looks out for our well being. I feel that when renewals are presented to us, I know that your team did all they can to get us the best rates.
Darlene K., customer since 2016
We highly appreciate the quick response, the professionalism, the efficiency, and how competent the personnel and staff was, and helping us address our concerns.
Taraiaka S., customer since 2017
To be specific. I’ve worked with Glenn Terry in the past, and I wouldn’t call anyone else for my insurance needs or advice.
Scott R., customer since 2017
We love LBW as they always treat us right and give personalized service.
Alexander L., customer since 2018
LBW has ALWAYS handled our insurance needs and makes sure we are properly covered in an effort to protect us.
Craig & Joy N., customer since 2007
Good service knowledgeable agents and good value
Marie-Emmanuelle P., customer since 2021
Erick and his team work efficiently and confidently. All departments have good communication. So we are always happy with the service and no worries.
Aki K., customer since 2020
All the people I’ve dealt with have been knowledgeable and professional and they seem to care about our business needs. I consider them to be a valuable partner to our business.
1350 LA, LLC D., customer since 2022
The LBW team is very prompt in assisting us with Certificate of Insurance requests and annual renewals. They are very attentive and provide excellent service.
Jenny U., customer since 2020
Excellent customer service and personalized and thorough attention to my insurance coverage needs.
The Frost Frontier, LLC B., customer since 2022
Excellent personal and professionalservice. Mary and Eric like to know what you need and why. They really listen and always take time to communicate what is going on with your insurance. They try to anticipate your needs and educate you so you can make informed decisions.
William and Cynthia B., customer since 2018
Great customer service
Oralee G., customer since 2017
Great representative. Always there for us.
Charles D., customer since 2017
You really care about your clients; meet with them personally and take pride in finding the best products and prices for us!
Jo C., customer since 2017
I'd recommend Dori by name
Mindy L., customer since 2023
We had some questions about a policy, and we were helped by John Malcom. He was very understanding and was helpful with our issues. We did not feel rushed, and John was very through in explaining everything. People like John are a great asset to any business that deals with the public when a customer has an issue. Thank you John.
D. Steve & Karen H., customer since 2017
Such amazing customer service!
Russell B., customer since 2023
Eric is always so helpful with all our insurance needs. He has helped us get policies for our clients that have smaller four (4) unit properties to our clients with five hundred (500) unit properties. Eric is always available via phone and email and has an amazing working relationship with the different insurance companies that he works with. We highly recommend Eric and LBW to all of our clients.
John M., customer since 2023
Mary has always been easy to communicate with on my needs
Ellen K., customer since 2019
The staff at LBW are knowledgeable and helpful. They are also the nicest group of people!
Melissa T., customer since 2023
Caring personal services from an expert team for insurance and benefits.
StandardC, Inc. M., customer since 2023
Great service from Glenn!
Wendy O., customer since 2022
The staff is super helpful and always available and pleasant. They treat your property insurance needs as though it was their own property. Doesn't get any better than that!
Kirk N., customer since 2022
Eric is always there when I need him, answers and responds promptly, but most importantly, has a great staff that handles business, so I can do what I do best!
Ted B., customer since 2017
INCREDIBLE CUSTOMER SERVICE FOR ALL OUR INSURANCE NEEDS BY JOHN FORTMAN AND HIS STAFF. ED RODRIGUEZ, CFO, CREATION ENTERTAINMENT INC
Duane T., customer since 2017
Because everyone at LBW are the best of the best! Thank you for everything you do for us as a company. JD
Jan D., customer since 2017
We love their customer service!
Amy G., customer since 2022
Responsive, caring, knowledgeable.
Howard & Robin B., customer since 2004
It's always great to have an agent answer your phone call. Response to requests are absolutely amazing!
Capstone Escrow, Inc. B., customer since 2020
You were highly responsive to our needs...
Janis Z., customer since 2022
Love my agent, Mary!
James and K Amanda T., customer since 2020
Working with John Malcolm has been a delight.
Kyle Millsap & Victoria (Tory) M., customer since 2022
Eric is great! Always courteous and professional, works hard to save us money while maintaining high quality service.
CannVital NV, LLC M., customer since 2022
I appreciate the staff's caring attention to detail. I feel like "they've got me covered"!
Jane P., customer since 2017
People get back to you when you call and are always trying to do the best for you
Dr. Joel & Roberta S., customer since 2017
Great service! Great company!
Alan and Michelle R., customer since 2017
Eric is the best!
Brianne & Joshua K., customer since 2020
In Fact I just recommended LBW to a non-profit in San Fernando Valley!
Yorleni S., customer since 2017
I love Mary Fortman!
Rachel L., customer since 2017
You always take care of all my insurance needs
Pat M., customer since 2018
Always friendly competent service.
Dale & Suzanne B., customer since 2017
They always try to take care of my insurance needs in a timely manner, their staff is very knowledgeable .
Sheryl L., customer since 2017
My agent was very helpful and on time with my process
Beliz I., customer since 2023
Knowledgeable brokers. Friendly and prompt service.
Jules "Jody" and An S., customer since 2022
CONTACT & FOLLOW-UP ARE EXCELLENT. COULDN'T ASK FOR BETTER SERVICE. EVERYONE IS VERY HELPFUL & EAGER TO HELP.
David & Donna L., customer since 2017
Mary FORTMAN is really an exceptional agent; always up to date, accessible, helpful and going the extra mile for the client.
Laurence & Sharon K., customer since 2017
Millie and staff have been great.
Eunice H., customer since 2016
LBW is consistently there for us since 1994. Thank you for supporting our business.
Inna T., customer since 2017
I’ve been happy with you folks for years. So was Brian. You’ve all taken very good care of us. Thanks.
Richard R., customer since 2017
Responsive and proactive to my changing insurance needs.
James & Monica R., customer since 2017
Dori and Letty are amazing. I have had many disaster stories with business insurance agents. Could not recommend LBW higher for knowledge, responsiveness and customer support.
Alex L., customer since 2019
We love the attention and service we get from our LBW team! Dori, Kiana, and everyone there ROCKS!
Ariana K., customer since 2017
Very helpful and responsive. Have always felt that they are looking out for our best interest.
Angela L., customer since 2017
They go the extra mile and put in the effort. Best Customer Service
Charles S. V., customer since 2017
Love the follow up, expertise and professionalism of every single LBW member I have worked with.
Mark H., customer since 2022
Eric is amazing! He is so thorough in explaining policy it allows me to make the best decisions regarding my needs.
A client in Lake Sherwood, customer since 2023
I appreciate the specialized attention we get; makes us feel important.
Cary and Jessica Q., customer since 2018
I was with Fortman before they were purchased by LBW years ago and I could always rely on Mary. I still rely on Mary Fortman to advise me on insurance options.
Joan G., customer since 2017
John Malcolm is friendly, efficient and just an all around great guy.
Charlotte A., customer since 2023
You are responsive, friendly and generous in the community.
Joe S., customer since 2017
Excellent service, understands our business, responsive to our needs.
Michelle W., customer since 2017
Eric has always been very helpful with any questions or concerns that we have. Along with working really hard to find us the best rates..
Joan B., customer since 2019
We love personalized service from Eric!
Cheef Holdings, Inc. J., customer since 2021
Great service awesome crew!
Staci Stewart & Thomas G., customer since 2017
LBW provides the best customer service by far. LBW employees are at the top when it comes to experience and knowledge. LBW has a personal approach with clients looking out for the client's best interests and desired outcomes. No matter whether large or small, every account is treated with the utmost client-centered focus and respect.
Casey B., customer since 2017
LBW is very organized and they take the time to help the clients.
Marcia T., customer since 2017
Industry expertise and knowledgeable staff, great follow-up and customer care, extremely professional!
Robert H., customer since 2016
Friendly , good service, quick to respond.
A client in Sherman Oaks, customer since 2017
You are friendly; the professionals you have working with you are courteous and follow through in a timely way; and you keep your clients informed ahead of something happening. Absolutely exceptional
Dianne V., customer since 2017
Excellent service
Darlene Kincaid B., customer since 2022
John Fortman and his team are second to none providing our organization with superior insurance products and services Ed Rodriguez Chief Financial Officer Creation Entertainment
Duane F., customer since 2017
Mary Fortman is absolutely wonderful - a consummate professional!
Jordan and Janine G., customer since 2017
Integrity is everything. You are a trusted source of information.
Joseph & Tammy M., customer since 2017
Fulfills all my needs.
Souhail & Katherine I., customer since 2017
We have been a client with LBW for 30 years and during that period of time they have always been there to answer any quetions that we may have had or been available right away in times of need. I deal with Dawn and she has always been there for me.
Randy Y., customer since 2017
LBW is always there for its customers. I rarely give a highest recommendation to any company, but LBW has exceeded any other insurance company.
Mark C., customer since 2018
Excellent service and response.
A client in Chatsworth, customer since 2017
Great and timely service with superb communication
3CB Physical Therapy, Inc. R., customer since 2020
Eric Stelnik is on top of our accounts and does everything he can to communicate in a timely manner and to help us make decisions that benefit our needs. I have already recommended LBW Insurance to many of my friends and relatives and will continue to do so.
Bill B., customer since 2017
Professional quality service and product.
Randy B., customer since 2020
Good quality customer service.
Town and Country Flooring & Design, customer since 2017
Tom Nickels is the best insurance agent that I have ever worked with!
Cheryl L., customer since 2016
Dori and her team are amazing and we are very happy with their service.
Alexander L., customer since 2018
Eric is a very humble human being. He's also very helpful, responsible and professional in what he does. Very truly thanks to his company and himself. Thank you for being there for us when we need you.
Jesus Valerio & Paola Velarde V., customer since 2019
Phenomenal customer service by John Malcolm. He sets the bar. Period.
Shannon D., customer since 2018
Quick, thorough service.
Toby & Elaine K., customer since 2003
You keep me current on my policy and payments. I appreciate the polite persistence in ensuring that I get my applications done in time and the kind reminders when you see that I have missed a payment. Thanks!!
A client in Pittsburgh, customer since 2017
I receive immediate response from the agents at LBW, great customer service and knowledgeable about the products they provide and quote.
Lisa W., customer since 2021
Terrific company. John Fortman and his folks are the best. I would recommend them to any nonprofit.
Charles D., customer since 2017
John Fortman is very knowledgeable and accommodating. I recommend LBW without reservation.
Anna S., customer since 2021
LBW is very responsive and knowledgeable about all things insurance. I would highly recommend LBW
Jeanne D., customer since 2017
Two words. John Malcolm.
Russel R., customer since 2020
John Malcolm gives great service.
Victor & Melinda S., customer since 2018
It is always easy to communicate with Mary Fortman.
Ellen K., customer since 2019
Good attention to detail; good advice; good follow up.
David & Marianne S., customer since 2017
Eric Stelnick is the best in the west
Nancee N., customer since 2022
LBW is a pleasure to work with. They are very attentive to our business needs and have always exceeded our expectations.
Matthew T., customer since 2021
Fantastic service from Glenn!
Wendy O., customer since 2022
Great customer service! Very responsive
Mandi and Dante J., customer since 2022
LBW staff is super attentive and handles our account like we were family. Their attention to detail is second to none. They shop every policy as though it was their own money, they do not cut corners.
Kirk N., customer since 2022
Knowledgeable and responsive.
Mark & Sherry Y., customer since 2012
John Fortman and his staff go above and beyond to ensure that our insurance needs are professionally taken care of
Duane T., customer since 2017
Love you guys!
Ted B., customer since 2017
The personal attention provided to the client is very much appreciated - and is very well done.
James & Patricia S., customer since 2012
Great service and great people! Always going the extra mile to help.
Michael & Donna H., customer since 2017
Great Customer Service, thanks again! Sincerely, Steve
Stephen (Steve) S., customer since 2022
LBW takes time to explain insurance concepts and shop around for the best deal. They also follow up with me timely.
Jill Y., customer since 2021
Terrific service and expertise. Always mindful of finding the best possible insurance options for LBW's clients.
Phillip & Rina L., customer since 2019
LBW always answers all my questions. Very professional and helpful
I Do Windows, LLC S., customer since 2020
LBW is always quick to respond to inquiries.
Rene R., customer since 2017
In my experience, the LBW Team is a phenomenal group of people doing a wonderful job to help their clients, and their care and concern are transparent and very much appreciated. I would not hesitate to recommend LBW and individuals according to their insurance service-specific needs. Thank you!
Teresa O., customer since 2022
My number one reason for giving a 10 out of 10 is because of the excellent staff that you have there. Millie Montoya is the best. She takes such good care of all my policies. She is a pleasure to deal with.
Bill W., customer since 2017
Great customer service and always prompt on requests.
Capstone Escrow, Inc. B., customer since 2020
We always receive helpful information and guidance for all our insurance questions.
Bruce & Beth N., customer since 2017
The representative that I interface with is simply outstanding: Mary Fortman!
Thomas (Earle) & Felicia M., customer since 2017
Questions are answered in a timely manner and time-sensitive matters are given priority attention.
Miguel R., customer since 2017
I always enjoy talking with John Malcolm who goes above and beyond to be helpful.
Daniel S., customer since 2017
LBW gives me great follow through and they're looking out for my organization's best interests. I also appreciate the regular updates. newsletters, and business information I receive.
Tricia R., customer since 2019
My experience with John Malcolm has been efficient, personal and thorough.
Kyle Millsap & Victoria (Tory) M., customer since 2022
As for my insurance needs, I’d be lost without Mary Fortman. That says it all!
Paul, & Terry M., customer since 2017
Best customer service. Quick to respond. Makes sure their clients get the best rates.
Stephanie D., customer since 2017
LBW has been a pleasure to work with, they are extremely professional, and we couldn't do it without them. We are grateful our business and staff are taken care of with the help and guidance from Eric and his team.
CannVital NV, LLC M., customer since 2022
Excellent personal service. Knowledgeable staff with many years of experience who will always find you the best plans for your needs. Highly recommended!
Frank N., customer since 2017
LBW has a great team and support system. They are always there if you need them.
Reza K., customer since 2021
You have always been very responsive, helpful,willing to make sure we get the best deal possible.
Calvin F., customer since 2021
John Malcolm was so helpful and knowledgeable when I needed fire insurance when our other company dropped us. He communicates thoroughly every step of the way
Desha & Stephen F., customer since 2021
LBW is great! They are always professional and respond to all inquiries in a timely manner. Dawn Abasta always goes above and beyond to give us great service. It is a joy to do business with LBW.
Yorleni S., customer since 2017
Mary Boales is the absolute BEST!!! She is my go to person; Compassionate, caring, and the consummate professional. She has taken outstanding care of the Hicken Family and our related LLCs for many years. We would be lost without her. Thank you Mary for all you do for us! We truly appreciate it.
James and Julia H., customer since 2017
Your office can provide all the necessary insurance that one would need. The office is efficient and you get the job done!
Frances F., customer since 2017
I have always received great service by LBW. My mother and I were customers of Fortman Insurance before they became part of LBW. I trusted Fortman then and I trust LBW now. They have helped our family through automobile accidents and home floods. I know I am receiving a fair price for my insurance because I have checked elsewhere. However, even if there were a price difference, the LBW service and reliability would more than make up for any potential cost savings. I trust Mary at LBW implicitly. I have also recommended LBW to our son. So this is one of the very few companies that I can say have served our family for three generations.
Lynwood & Sandra L., customer since 2017
I have relied on LBW for insurance more than 20 years involving more than 60 insurance policies. The service and advice was beyond that of a salesperson earning a commission. It was an advisor assisting a client addressing risk.
Sheldon R., customer since 2017
Over 20 years good service
Gagik & Jacqueline B., customer since 2017
Love working with Tom Nickels
Donald C., customer since 2017
Friendly, knowledgeable staff
Sheryl L., customer since 2017
Very attentive to our needs and great customer service!
Fred P., customer since 2020
Everyone is very knowledgeable and professional while still making you feel like part of the family. A few years ago, when the fires were raging all around our neighborhood. we received several calls from LBW throughout the night and for the next several days, making sure we were not in any danger and if we were in need of any assistance or a place to evacuate to. Luckily none of this was needed, but its nice to know they care enough to call in case we did.
Michael and Joy B., customer since 2018
They're always ready to help. They know my accounts. They give advice when needed.
David & Donna L., customer since 2017
VERY PROFESSIONAL PROCESS KIND AND FRIENDLY SERVICE
A client in Valencia, customer since 2017
Dori is great. First business insurance person I trust and moved all my businesses to her.
Alex L., customer since 2019
Dori Lerner is the best! And so is everyone else we work with there - super helpful and on top of it.
Ariana K., customer since 2017
John Malcom and Eric are great. Great service.
Joseph ("Joey") & Kimberly S., customer since 2021
Amazing Customer service
Charles S. V., customer since 2017
Very knowledgable and helpful staff. Immediate attention is always given to all matters. Really reliable and trustworthy.
Angela L., customer since 2017
We love our agent, Mary. She is on top of it and that is one less thing to worry about.
Jeff and Nancy B., customer since 2021
Always there to help me!
Cheef Holdings, Inc. J., customer since 2021
LBW has been my P & C Agency for years! Excellent Service and really competent advisors!
Barry S., customer since 2019
LBW has been very helpful and when ever I have a question I receive an answer immediately. They are very professional and knowledgeable.
Marcia T., customer since 2017
LBW is the bomb and I've loved working with Mary Fortman for many years.
Greg & Lillian T., customer since 2017
Good people, well run company.
Robert S., customer since 2017
Fast and efficient customer service.
Jacob F., customer since 2021
LBW and specifically John Fortman and his staff, have always provided both Creation Entertainment and National Fitness Productions with the highest level of professional services
Duane F., customer since 2017
If I could give 100 out of 10 I would. Eric Stelnick is the consummate professional who TRULY cares about his clients. I have never seen someone put more time and energy into providing a client top notch service. I would not hesitate to recommend him to my closest friends. Thank you so much Eric!!
Linodhi, Inc. B., customer since 2022
Very good service. Meeting prior to renewal of most insurance policies and explanation of the terms.
A client in Sherman Oaks, customer since 2017
John Fortman is an excellent agent. He is very professional and does his job quickly and accurately. I would highly recommend him.
Kimi R., customer since 2022
Great service and knowledgeable
Marie-Emmanuelle P., customer since 2021
WE have been a client with LBW for 30 years. During that time we have never had any issues. If we ever had any questions pertaining to any of our policies answers were provided promptly. Staff has always been friendly and willing to help with our needs. I have been dealing with Dawn Abasta for many years and she has always been there for us in our time of need. Regards, Randy Yamamoto Alpha Companies
Randy Y., customer since 2017
Health insurance broker team is very responsive and helpful. We feel that we're in good hands.
Yolanda N., customer since 2021
Eric Stelnick is always on top of our insurance needs, keeps us informed and gets us the best rate. Mary Fortman is very professional and knows how it all works. They are the best. I have referred them and will do so again should the need arise. I don’t worry about insurance because they do all the hard work researching and following up with us.
Bill B., customer since 2017
Eric Stelnick is always on top of our insurance needs, keeps us informed and gets us the best rate. Mary Fortman is very professional and knows how it all works. They are the best. I have referred them and will do so again should the need arise. I don’t worry about insurance because they do all the hard work researching and following up with us.
Bill B., customer since 2017
LBW covers any and every insurance need. Not to mention they have the best customer service!
Ryan C., customer since 2019
Friendly team, very responsive.
Jesse T., customer since 2019
Great service and communication
Randy B., customer since 2020
Top-notch service. Great rates and quick support.
David M., customer since 2020
I have been working with LBW for more than 10 years and the team is GREAT. Their attentiveness and support in time of need are reliable. The attention to detail and making customers feel like close friends and family is very much appreciated. I feel confident in recommending LBW services.
Rosie G., customer since 2017
Mary is the best!
Ronald S., customer since 2017
Dori is so responsive.
Alexander L., customer since 2018
Good service by your staff. Prompt response to questions. Good rates.
Donald M., customer since 2017
They are responsive and knowledgeable
Wendy C., customer since 2018
Always attentive and helpful
Aki K., customer since 2020
Great people and wonderful service.
George B., customer since 2017
You go above and beyond. Much appreciated!
Bob S., customer since 2017
Dawn Abasta, our agent, has been very responsive to any questions or concerns I have had and has done so in a prompt and professional manner.
Ariel T., customer since 2017
Eric and his team are absolutely the best!
Premium Produce, LLC and Reina Wellness, LLC M., customer since 2021
Dawn is fabulous and she and her team are incredibly responsive.
Amy D., customer since 2017
Glen Terry is remarkable. Professional, efficient, easy to understand, and makes my life easy when I need his help. I’ll never go anywhere else .
Scott R., customer since 2017
Easy to work with. They follow up with me when I am slow in responding.
A client in Pittsburgh, customer since 2017
Very thorough and detail oriented. Excellent customer service. They care for their customers. Highly recommended.
Saeed & Clemencia K., customer since 2019
Glenn has been an outstanding resource as I have been figuring out how to start my company. He has spent literally hours on the phone with me and provided me with not only useful information but also moral support. I appreciate and trust him. Millie has been very helpful in the background as well. Even though I haven't worked with her much directly, I know that she has done a lot of work on my behalf to support me. Many, many thanks to them both, and I appreciate LBW for providing them with a work environment in which they can be so helpful to me.
Bradley C., customer since 2021
Very easy to contact Eric and he is extremely personable.
Maureen R., customer since 2019
Exceptional Customer Service!
Guillermo and Zulma M., customer since 2017
I love LBW!
Tanisha H., customer since 2017
They are very responsive and quick to return calls and emails. Always do exactly what they say they'll do. Jennifer and Kiana are the best!
CC Testing Labs Inc., customer since 2018
You make it really simple to take care of our insurance needs.
Javan D., customer since 2017